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Privacy Policy

SOETERS MARTINUS ENGINEERING SOLUTIONS S.R.L. (“SME Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of our website visitors, clients, and prospective business partners. This Privacy Policy outlines how we collect, use, process, and safeguard your data in compliance with the EU General Data Protection Regulation (GDPR) and Romanian Data Protection Law (ANSPDCP).

1. Data Controller The legal entity responsible for processing your personal data is:

  • Company Name: SOETERS MARTINUS ENGINEERING SOLUTIONS S.R.L.
  • Registered Address: Brașov, Romania
  • Contact Email: info@smesolutions.ro

2. Information We Collect We collect personal data strictly necessary for B2B communications, technical inquiries, and project engineering evaluations:

  • Business Contact Information: Name, corporate email address, phone number, job title, and company name provided voluntarily through our contact and quote forms.
  • Technical & Usage Data: IP address, browser type, operating system, time zone, referral URLs, and interactions on our site. This information is collected via essential cookies and analytics tools.

3. Purpose and Legal Basis for Processing We process your data under the following GDPR legal bases:

  • Pre-contractual & Contractual Execution (Art. 6(1)(b) GDPR): To review project requirements, provide technical consultation, issue quotes, and fulfill engineering integration services.
  • Legitimate Interests (Art. 6(1)(f) GDPR): To maintain secure website operations, analyze site traffic to improve user experience, and manage B2B commercial relationships.
  • Legal Obligation (Art. 6(1)(c) GDPR): To comply with Romanian accounting, tax, and corporate record-keeping regulations.

Note: SME Solutions does not currently send marketing newsletters or perform automated profiling.

4. Third-Party Service Processors To operate our site and deliver our services efficiently, we share limited technical data with trusted third-party providers who process data on our behalf under strict confidentiality agreements:

  • Website Hosting & Infrastructure: Bluehost (server storage and security).
  • Email Communication: cPanel email systems integrated with Microsoft Outlook.
  • Website Optimization & Analytics: Rank Math (SEO analysis) and Google Analytics / MonsterInsights (aggregate visitor metrics).

Where data is processed or stored outside the European Economic Area (EEA), transfers are secured using EU Standard Contractual Clauses (SCCs) or approved adequacy frameworks.

5. Data Retention

  • Inquiry Data: Information submitted via technical scan or quote forms is retained for the duration of our commercial relationship or up to 3 years from the last active contact.
  • Financial & Fiscal Data: Commercial contracts and invoice data are stored for up to 10 years, as mandated by Romanian fiscal legislation.

6. Your GDPR Rights Under European data protection laws, you have the following rights regarding your personal data:

  • Right of Access & Rectification: Request a copy of your stored data or request corrections to inaccurate information.
  • Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer necessary for its original purpose or legal obligations.
  • Right to Restrict or Object: Object to data processing based on legitimate interest or request temporary restriction of processing.
  • Right to Data Portability: Request the transfer of your structured data to another controller.

To exercise any of these rights, contact us directly at info@smesolutions.ro.

7. Regulatory Authority If you believe your personal data rights have been infringed, you have the right to file a complaint with the Romanian National Supervisory Authority for Personal Data Processing:

  • Authority: Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
  • Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, cod poștal 010336, București, Romania
  • Website: www.dataprotection.ro

8. Updates to This Policy We may update this Privacy Policy periodically to reflect changes in our legal obligations or website tools. The latest version will always be available on this page with an updated revision date.